Flawless Bloom Shipping Protection

At Flawless Bloom, we recognize the importance of your orders arriving safely and securely. To ensure your peace of mind, we offer Flawless Bloom Shipping Protection, which covers your package in the event it is damaged or lost during transit. Please note that stolen packages are not included in this protection plan.

For a modest fee of 5% of your order total, you can take advantage of our Flawless Bloom Shipping Protection. This added layer of security ensures that you are protected against any unforeseen circumstances that may occur during the shipping process.

While Flawless Bloom Shipping Protection offers comprehensive coverage, it's important to recognize its limitations. This protection does not cover damage caused by extreme temperatures, such as freezing cold or intense heat that may result in melting. We recommend taking additional precautions for items sensitive to temperature fluctuations, as these are not included under the Shipping Protection.

• Peace of Mind: Shop confidently knowing that your orders are safeguarded against damage or loss during transit, allowing for a stress-free shopping experience.
• Affordable Coverage: Flawless Bloom Shipping Protection is available for only 5% of your order total, offering a cost-effective and practical way to protect your purchases.

During the checkout process, simply choose to add Flawless Bloom Shipping Protection. The protection fee will be automatically calculated based on your order value, ensuring a clear and seamless experience.

At Flawless Bloom, your satisfaction is our top priority. Flawless Bloom Shipping Protection is just one of the ways we make your shopping experience secure and enjoyable. Shop with confidence, knowing that your purchases are supported by a reliable delivery guarantee.

Inclusions

Damage During Transit

• Coverage: Physical damage to the package or its contents caused by mishandling, accidents, or other transit-related issues.
• Example: Broken items due to rough handling by shipping carriers.

Loss of Package

• Coverage: Protection against the loss of a package due to factors such as theft (by carriers), misdelivery, or packages lost in transit.
• Example: Package lost by the carrier before it reaches the destination.

Incorrect Shipment

• Coverage: Cases where the wrong item is shipped, including incorrect size, color, or product variant.
• Example: Receiving a different product than what was ordered.

Exclusions

Stolen Packages

• Exclusion: Coverage does not apply to packages stolen after delivery confirmation.
• Example: Theft of a package from the recipient’s doorstep after it has been marked as delivered.

Extreme Weather Conditions

• Exclusion: Damages caused by extreme temperatures, such as freezing cold or intense heat leading to melting or deterioration.
• Example: Perishable items spoiled due to being exposed to high temperatures during transit.

Unauthorized Modifications

• Exclusion: Damage resulting from alterations or tampering with the product after shipment.
• Example: Product malfunction due to customer modifications.

Natural Disasters

• Exclusion: Damage or loss resulting from natural disasters like earthquakes, floods, hurricanes, or other catastrophic events.
• Example: Package destroyed in a flood during transit.

Incorrect Address Information Provided by Customer

• Exclusion: Issues arising from incorrect or incomplete address details provided by the customer.
• Example: Delays or loss of package due to wrong address entry by the customer.

Eligibility for Claims

• Eligibility: Only orders shipped with Flawless Bloom Shipping Protection are eligible for claims.
• Exclusions: Claims related to excluded items (e.g., stolen packages, extreme weather) are not eligible.

Filing a Claim

• Timeframe: Claims must be filed within 24 Hours of the package’s delivery date.
• Procedure:

  1) Contact our Customer Service team within the specified time frame (create-ticket).

  2) Provide your order number, tracking ID, and a detailed description of the issue.

  3) Submit required documentation (see below).

Required Documentation

• Proof of Purchase: Original receipt or invoice.
• Proof of Damage/Loss:

  For damage: Clear photos of the damaged package and contents with delivery person.

  For loss: Proof of shipment and tracking information indicating loss.

• Additional Information: Any correspondence with the shipping carrier regarding the issue.

Claim Evaluation

• Assessment: Our team will review the submitted documentation to verify the validity of the claim.
• Decision: Customers will be notified of the claim decision within 10 business days of submission.

Limitations of Liability

• Maximum Coverage: Refunds are limited to the original purchase price of the items.
• Indirect Damages: Flawless Bloom is not liable for any indirect, incidental, or consequential damages arising from shipping issues.

Fraud Prevention

• Verification: All claims are subject to verification to prevent fraudulent activities.
• False Claims: Any fraudulent claims will result in the denial of the claim, legal action and potential account suspension.

Policy Modifications

• Right to Modify: Flawless Bloom reserves the right to update or modify the Shipping Protection Coverage terms and conditions at any time without prior notice.
• Notification: Customers will be informed of significant changes through our website.

Customer Responsibilities

• Timely Reporting: Customers must report issues promptly within the specified timeframe.
• Proper Packaging: Ensure that items are packaged securely to prevent damage during transit.

Dispute Resolution

• Mediation: In case of disputes, customers can request mediation through our Customer Service team.
• Final Decision: The decision made by Flawless Bloom regarding claims is final and binding.